Questions and answers
Everything people usually ask before buying and after.
Buying and payment
How do I place an order?
Pick an amount on the home page, enter your email and pay by card. No sign-up needed: the order is tied to the address you entered.
Which cards can I pay with?
Visa and Mastercard. The payment form is shown by the bank - your card details are entered on their side and never reach our server.
Why does the charged amount differ from the price on the site?
Prices are set in rubles, while the card face value is in tenge - tenge is what lands on the Apple Account. The charge goes through in the payment currency you choose, at the shop's rate, and the payment system shows the exact amount before you confirm.
Do I need an account?
No. There is an account area, but it has no password: you sign in through a one-time link sent to the same address your codes go to.
Can I buy several cards at once?
Yes. The maximum shown on each card depends on what is in stock. Every card comes with its own code.
Receiving the code
How fast will the code arrive?
Usually within a minute of the bank confirming payment. Delivery is automatic and does not depend on the time of day.
The email has not arrived - what should I do?
Check your spam folder first. The code is available without the email too: open the private order link from the payment page, or sign in to your account with the address you used for the order.
Can I look at the code later?
Yes, the order link keeps working. Every reveal is logged, so we can investigate if someone uses a code without your knowledge.
The order is paid but says it is under manual review.
That happens with larger amounts and several orders in a row: the review exists so a code is not issued against someone else's card. You will get the outcome by email, and if the order is declined you are refunded in full.
Redeeming and regions
Will the card work with my Apple Account?
Only if the account region is Kazakhstan. Apple does not accept cards from other regions - that is Apple's restriction, not the shop's.
How do I check my account region?
The country and region are shown in your Apple Account settings, in the payment details section. Worth checking before you pay - it takes half a minute.
Can I change the account region?
Apple allows changing the account country if the balance is zero and active subscriptions are cancelled. Those rules are set by Apple, and we have no influence over them.
What can I pay for with the card?
Anything paid for through an Apple Account: apps and games on the App Store, in-app purchases, Apple Music, Apple TV+ and Apple Arcade subscriptions, and extra iCloud+ storage.
Can I redeem several cards on one account?
Yes, the balances add up. The shop sets no limit on this.
Refunds and disputes
Can I return a purchased code?
Not once the code has been revealed or emailed: a digital product cannot be taken back. If the code was never issued or turns out not to work, you get your money back.
The code is not accepted - what now?
Check the account region and the characters you typed: a zero is easy to confuse with the letter O, and a one with an I. If it still fails, contact support and attach a screenshot of the error message.
I was charged twice.
Contact support with your order number. The extra charge is refunded in full to the same card.
The full rules for purchases and refunds are in these documents: Terms of sale, Refunds.
Still no answer?
Write to support and include your order number in the AC-XXXXXX format - that gets you a faster reply.
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