Refund policy

Version of August 5, 2026

A code is a digital product, and once revealed it cannot be returned. Below: what is refunded, what is not, and how to ask.

1.The general rule

1.1Once a code has been shown on the order page or sent by email, the order cannot be returned or exchanged: the seller can neither take the code back nor verify whether it has been used.
1.2The buyer confirms agreement with this condition by a separate checkbox at checkout.

2.1Payment went through but no code was issued - for example, the amount turned out to be out of stock. The value of the undelivered part is refunded.
2.2The order was declined after review - the full amount is refunded.
2.3The same order was charged twice - the extra payment is refunded in full.
2.4An issued code turns out not to work or was redeemed before delivery. We first try to replace the code; if that is impossible, the money is refunded.

3.1The Apple Account region is not Kazakhstan. This is Apple's restriction, and the region must be checked before payment.
3.2The buyer changed their mind after receiving the code.
3.3The code was passed to third parties and used by them.
3.4The Apple Account was blocked or restricted by Apple itself.

4.1Write to the support address from the same email address the order was placed with.
4.2Include your order number in the AC-XXXXXX format and describe what happened.
4.3For a code that does not work, attach a screenshot of the error message - that speeds things up.
4.4We report the decision by email to the same address.

5.1Refunds are made by the same method and to the same bank card used for payment: the payment system supports no other route.
5.2The crediting time is set by the buyer's bank and usually takes from a few days to two weeks.
5.3Refunds are made in the currency of the payment. Because exchange rates move, the amount in rubles may differ from the original.
5.4A partial refund is possible where some of the order's codes were delivered and some were not.

6.1If you dispute a payment for an order that has already been delivered, the seller will provide the bank with delivery evidence: the time of payment, the time the code was revealed and the order number.
6.2Contacting support settles the matter faster than a chargeback: bank disputes take weeks.